Returns & Exchanges

At Rhino Billiards, we stand behind the quality of our cues and tables with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we offer a straightforward return process to ensure you get the right gear for your game.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all chalk, cases, and accessories are included to avoid restocking fees.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our technicians inspect the gear for play-wear, we will process your refund or exchange within 5-7 business days.